This Privacy Policy explains how Refund-24 (myrefund24.com) collects and processes your personal data in accordance with the General Data Protection Regulation (GDPR).
1. Data we collect
Data you enter in the form: first name, last name, email address, phone number and a description of your case. We automatically collect technical data: IP address, device and browser type, and on-site behaviour.
2. Purposes and legal basis
We process your data to handle your request and assess your case (performance of a contract and pre-contractual steps, Art. 6(1)(b) GDPR) and for analytics and advertising measurement (based on consent or legitimate interest, Art. 6(1)(a) and (f)).
3. Cookies and third-party tools
We use Microsoft Clarity for behavioural analytics (with input masking) and Meta Pixel to measure ad performance. See their policies: Microsoft and Meta.
4. Sharing of data
We share data only with service providers (hosting, database, analytics) acting as processors. We do not sell your data to third parties.
5. Retention
We keep your data only as long as necessary for the stated purposes or as required by law, after which it is deleted or anonymised.
6. Your rights
You have the right to access, rectification, erasure, restriction and objection to processing, data portability, and withdrawal of consent. You may lodge a complaint with the competent supervisory authority.
7. Security
We apply appropriate technical and organisational measures to protect your data against unauthorised access, alteration or loss.
8. Contact
To exercise your rights or for questions about processing, contact us via the form on the site or the email listed in the Contact section.